Frequently Asked Questions
Last updated on 2 January 2012I am an existing McDelivery user and don't have a password. How do I sign in?
An email with your account details has already been sent to your registered email address. If you haven't received this, click on 'No Password?' located at the top right corner of your screen and we will send you another email with instructions.
I am new to McDelivery. How do I set up my account?
Click on 'Sign me up' at the top right corner of your screen. Key in your personal details and agree to our terms and conditions. Your account is now ready.
How do I add a new delivery address to my account?
You can add a new address by going to the 'Delivery Addresses' section in the 'My Account' menu, or by clicking on the 'Add new address' button when you start ordering.
How do I change my stored delivery addresses?
Your stored delivery addresses can't be modified, but you can add up to 5 delivery addresses in total. If you need to add more, just delete an existing address.
Can I change the email address for my account?
We're sorry but this feature is not available for now. Please register a new email account to start ordering now.
How do I change my stored delivery addresses?
Your stored delivery addresses can't be modified, but you can add up to 5 delivery addresses in total. If you need to add more, just delete an existing address.
Can I contact McDonald's to change the email address for my account?
For security reasons, McDonald's cannot access your email account.
I've forgotten my password. How do I reset it?
Click on 'Forgot password?' at the top right corner of your screen. Enter the email address you registered with, and further instructions will be emailed to you.
I've forgotten/cannot log in with my email address registered previously on McDelivery.com.sg. What must I do?
Register a new account with an email address (different from your previous one) to start ordering.
How do I start ordering?
Click on 'Order Now' from the top menu and enter your postal code and unit number. The estimated delivery time to your location will be shown. Start adding items from the menu to your shopping bag. If you haven't logged in, you need to sign in before adding items. When you've finalised your order, click the 'Check out' button at the bottom of your shopping bag.
How do I place an advance order?
Click on 'Order in Advance' from the top menu and select your delivery time and address. Choose items from the menu and click the 'Check out' button when you're done. If you haven't logged in, you need to sign in before selecting menu items.
Is there a minimum order value for delivery?
A minimum order of $22 is only applicable for addresses in Jurong Industrial Area/Tuas, Changi/Loyang, Ocean Drive (Sentosa) and Marina Bay Sands.
Is there a delivery surcharge?
A surcharge of $3.50 applies for every order via McDelivery.com.sg and $4.00 via 6777 3777.
How do I order extra condiments?
Click on the dropdown arrows next to each condiment to select the quantity you want (there is a limit on the maximum number of condiments you may order).
How do I amend/remove items from my shopping bag?
Click on the small yellow dropdown on the right to select a different drink (for meals) or the cross next to each item to remove it.
What are the payment options available to me?
You can pay by either cash or credit card on McDelivery.com.sg. For cash payments, a one-time authorisation PIN will be sent to your mobile phone when you confirm your payment details (only Singapore numbers are accepted). Credit card payments require either VISA or MASTERCARD as we do not accept other credit cards.
How do I check the status of my order?
Click on 'Track my Order' from the top menu and enter your order number (you can find your order number in the confirmation email sent to you after your payment was received).
An email with your account details has already been sent to your registered email address. If you haven't received this, click on 'No Password?' located at the top right corner of your screen and we will send you another email with instructions.
I am new to McDelivery. How do I set up my account?
Click on 'Sign me up' at the top right corner of your screen. Key in your personal details and agree to our terms and conditions. Your account is now ready.
How do I add a new delivery address to my account?
You can add a new address by going to the 'Delivery Addresses' section in the 'My Account' menu, or by clicking on the 'Add new address' button when you start ordering.
How do I change my stored delivery addresses?
Your stored delivery addresses can't be modified, but you can add up to 5 delivery addresses in total. If you need to add more, just delete an existing address.
Can I change the email address for my account?
We're sorry but this feature is not available for now. Please register a new email account to start ordering now.
How do I change my stored delivery addresses?
Your stored delivery addresses can't be modified, but you can add up to 5 delivery addresses in total. If you need to add more, just delete an existing address.
Can I contact McDonald's to change the email address for my account?
For security reasons, McDonald's cannot access your email account.
I've forgotten my password. How do I reset it?
Click on 'Forgot password?' at the top right corner of your screen. Enter the email address you registered with, and further instructions will be emailed to you.
I've forgotten/cannot log in with my email address registered previously on McDelivery.com.sg. What must I do?
Register a new account with an email address (different from your previous one) to start ordering.
How do I start ordering?
Click on 'Order Now' from the top menu and enter your postal code and unit number. The estimated delivery time to your location will be shown. Start adding items from the menu to your shopping bag. If you haven't logged in, you need to sign in before adding items. When you've finalised your order, click the 'Check out' button at the bottom of your shopping bag.
How do I place an advance order?
Click on 'Order in Advance' from the top menu and select your delivery time and address. Choose items from the menu and click the 'Check out' button when you're done. If you haven't logged in, you need to sign in before selecting menu items.
Is there a minimum order value for delivery?
A minimum order of $22 is only applicable for addresses in Jurong Industrial Area/Tuas, Changi/Loyang, Ocean Drive (Sentosa) and Marina Bay Sands.
Is there a delivery surcharge?
A surcharge of $3.50 applies for every order via McDelivery.com.sg and $4.00 via 6777 3777.
How do I order extra condiments?
Click on the dropdown arrows next to each condiment to select the quantity you want (there is a limit on the maximum number of condiments you may order).
How do I amend/remove items from my shopping bag?
Click on the small yellow dropdown on the right to select a different drink (for meals) or the cross next to each item to remove it.
What are the payment options available to me?
You can pay by either cash or credit card on McDelivery.com.sg. For cash payments, a one-time authorisation PIN will be sent to your mobile phone when you confirm your payment details (only Singapore numbers are accepted). Credit card payments require either VISA or MASTERCARD as we do not accept other credit cards.
How do I check the status of my order?
Click on 'Track my Order' from the top menu and enter your order number (you can find your order number in the confirmation email sent to you after your payment was received).
