Web Order Policy
Last updated on 2 January 2012BY USING THIS SITE, YOU AGREE TO THESE TERMS AND CONDITIONS.
- A $3.50 surcharge applies for every order via mcdelivery.com.sg or through our McDelivery™ iPhone app and $4.00 via tel: 6777 3777.
- Islandwide delivery with some exceptions.
- Minimum order of $22.00 applies for Jurong Industrial Area/Tuas, Changi/Loyang, Ocean Drive (Sentosa), Marina Bay Sands. Our Site will prompt you or our hotline personnel will inform you if our system determines that you fall within the above areas.
- Special order requests (e.g. without sauce, additional vegetables, no ice etc.) are not available via web ordering and iPhone app. Customers with special orders are advised to call our McDelivery™ hotline at tel: 6777 3777. Please note that a $4.00 surcharge applies for orders through the hotline.
- In order for us to maintain high standards of quality and hygiene, there are periods of equipment maintenance during which certain food items will not be available - McCafe Cappuccino, Latte and Iced Latte are not available from 2.45am to 4.00am; McFlurry™ and Sundae are not available from 1.45am to 6.00am; Pies are not available during Breakfast hours. For quality reasons, we do not deliver Vanilla Cones.
- Breakfast orders are taken until 10.45am except for weekends and public holidays where such orders are taken until 11.45 am.
- Lunch/Dinner/Supper orders are taken until 3.45am.
- Prices of meals may vary with your choice of drink. The price of your meal will be reflected on your order form prior to confirmation.
- To facilitate order processing, condiments are assigned based on a standard allocation. For any requests for any non-standard condiments, please order via the McDelivery hotline.
- Every Happy Meal™ comes with a pre-assigned toy, based on availability.
- The payment choices are either cash or credit card (VISA/MasterCard) for orders via the Site or via our call centre. We are currently unable to accept payment by debit cards. For orders via the iPhone app, only cash payment will be accepted.
- Payment via credit card shall be made at the point of order. Cash payment shall be made at point of delivery of food. We are unable to provide a refund, change or cancellation once an order has been confirmed or payment has been made.
- Although we will try our best to deliver your food orders within the indicated timeframe, to help ensure the safety of our McDelivery™ riders, delivery times may be affected due to bad weather and/or traffic conditions.
- McDelivery™ service is subject to availability. We reserve the right to reject any order.
- Access to the McDelivery™ Site or hotline may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our McDonald's reasonable control. McDonalds disclaims all liability for any malfunction, suspension or interruption of the Site or hotline, including inaccessibility due to network problems.
- The Web Order Terms, and any disputes arising from the Web Order Terms, shall be governed by Singapore law. You agree to submit to the exclusive jurisdiction of the courts of Singapore regarding any such dispute. A person who is not a party to these Web Order Terms shall have no right under the Contract (Rights of Third Parties) Act to enforce any part of these Web Order Terms.
- We may vary the Web Order Terms from time to time and any use or continued use of the Site shall be deemed acceptance of these Web Order Terms. These Web Order Terms, together with the Website Terms, the Privacy Policy and any other policies which you may consent to, constitute the entire agreement between McDonalds and you with respect to your use of the Site.
